Design that gets out of the way.

UX (user experience) design is about how something works: what people need, the steps they take and how easy it is to get things done. UI (user interface) design is how it looks: layout, type, colour and buttons. We do both together, because a page that looks great but is hard to use doesn’t help anyone.

We can hand designs over to your own developers with everything they need: files, a design system and clear notes. If you don’t have developers, we can take care of the build too, and stay involved so what’s built matches what was tested. [to confirm with the team]

We design to WCAG 2.2 AA from the first sketch, not as a check at the end. That means checking colour contrast, text size, focus states, keyboard use and clear labels, and testing with people who use assistive technology where we can. Your developers get notes so it stays accessible once it’s built.

Often you don’t need a full redesign. We start with a UX audit to find what’s actually getting in people’s way. Sometimes a few focused changes to key pages fix most of the problem; sometimes the structure needs rethinking. We’ll tell you honestly which it is.

We put clickable prototypes in front of real people, usually five or six per round, and ask them to do real tasks, like finding opening times or signing up. We watch where they hesitate, fix the design and test again. Sessions can be in person or remote.

It depends on the size of the job. A UX audit of your key journeys usually takes two to three weeks. Designing and testing a set of key pages is typically six to ten weeks, and a full redesign takes longer. We’ll give you a clear timeline before we start.